DESKTOP SUPPORT SPECIALIST
Pure Sunfarms is a vertically integrated, large-scale, low-cost supplier of high-quality cannabis to the Canadian adult recreation market, headquartered in Delta, BC. As a 50/50 joint-venture of Village Farms and Emerald Health Therapeutics, Pure Sunfarms is backed by one of North America’s leaders in high-tech greenhouse growing.
We are trail blazing this industry with some serious clout – and by serious, we mean a 30-year track record of operating mega-scale greenhouses. We are led by a team of seasoned executives along with a team of cultivation experience from around the world. Let’s just say - we are building and operating on a whole new level.
Here is where you come in as a Desktop Support Analyst. Not only do you enjoy diagnosing and resolving problems associated with application software and operating systems, you actively search for ways of preventing them altogether. You are passionate about technology and are always hungry to learn more. While you are trained in “geekspeak” you have the ability to communicate to end-users in a way that makes sense to them.
Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems associated with administrative offices and production facilities.
Monitor and maintain computer systems and networks.
Respond to Helpdesk tickets and service requests in a timely and professional manner, escalating to senior IT staff when appropriate.
Respond to issues associated with IT infrastructure, systems, and production equipment.
Communicate with the team and other departments for any IT support related issues.
Document and share all acquired knowledge concerning problem resolutions.
Set up and disable user accounts and profiles.
Prepare equipment for deployment to client locations, including rebuilding, testing, cleaning and packing.
Assist with the technical design and architecture of IT infrastructure.
Provide physical support for the movement of equipment around the facilities.
Provide support to external clients as required.
Occasional after hours and weekend support may be required.
We are essentially a start-up, rolling up our sleeves to build something bigger than ourselves. Other duties may arise from time to time/most of the time and as a team, we look to support each other.
YOUR BRAND AND STORY
We already know you are passionate about information technology and are committed to customer service, but we want to know more about your story and experiences. You’re good at the following:
You are customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
Able to work in a team environment as well as independently with minimal supervision.
Can learn new skills and adapt to a fast-paced working environment.
You’re able to work under pressure and prioritize tasks and projects effectively.
Solid trouble-shooting, problem-solving, and analytical skills.
Excellent interpersonal and communication skills.
Completion of at least a post-secondary diploma in a related field, and certification in computer programming, support, or network administration is required, or a combination of education and experience.
CompTIA, A+, Server+, Network+, Security+ (with at least one certification required)
MCSE Certification and/or Office 365 certification preferred
Windows, and MacOS operating systems: 1 year (Preferred)
Thorough knowledge of Windows family (10, 8, 7, Server 2012+), Microsoft Office 2013/2016, Mac OS, networking concepts and implementation, and security best practices